Emergency Response Plan

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At Oxford County Handy People, our clients and their properties safety and well-being are paramount. Our Emergency Response Plan is designed to address unforeseen situations promptly and efficiently, ensuring a rapid and effective resolution to urgent repair needs. 




1. Immediate Assessment: 

Upon receiving an emergency call, our team will immediately assess the situation. This includes gathering crucial information to understand the nature and severity of

2. Swift Dispatch: 

Depending on the emergency, we will dispatch a qualified and experienced team member to the location as swiftly as possible. Our commitment is to respond promptly to minimize any potential damage or disruption. 

3. Communication: 

Throughout the emergency response process, clear and constant communication will be maintained with the Client. Regular updates will inform you about the progress and any additional steps that may be required. 

4. Triage and Stabilization: 

Our team is trained to conduct immediate triage to stabilize the situation. This may involve temporary fixes to prevent further damage until a more comprehensive solution can be implemented. 

5. Collaborative Decision-Making: 

We believe in collaborative decision-making. Our team will consult with the Client when immediate decisions are required to ensure that actions align with their preferences and property requirements. 

6. Resource Mobilization: 

Depending on the nature and scale of the emergency, we will mobilize the necessary resources, including additional team members, equipment, or specialized services, to address the situation effectively. 

7. Documentation: 

Detailed documentation will be maintained throughout the emergency response, including photographs, notes, and any actions taken. This documentation is valuable for both immediate resolution and future reference. 

8. Follow-Up and Resolution: 

Following the stabilization of the emergency, our team will conduct a thorough assessment to determine the root cause and develop a comprehensive resolution plan. We will work closely with the Client to ensure the issue is fully addressed. 

9. Continuous Improvement: 

Every emergency response is an opportunity for learning and improvement. If needed, we conduct post-emergency evaluations to assess our response, identify areas for improvement, and refine our procedures for future incidents. 


At Oxford County Handy People, our Emergency Response Plan is not just a set of procedures but a commitment to the safety and satisfaction of our clients. Rest assured that our dedicated team is ready to respond swiftly and effectively when emergencies arise, minimizing disruptions and safeguarding your property.